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Broadband queries
If you have a query regarding your broadband service please call 0800 4320200, lines are open every day from 7:30am to 10pm.
Alternatively, please visit Member Centre or talk to a customer service agent via Live Chat.
Plusnet Rewards queries
If you have a query regarding your Plusnet Reward please call 0344 381 5059. Lines are open Monday – Friday 9am to 6pm.
Alternatively please complete the fields below and we will aim to get back to you within 36 working hours.
Your reward card® is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230; pursuant to license from Mastercard International. Mastercard® is a registered trademark of Mastercard International Incorporated. GVS Prepaid Ltd’s company registration number is 09193070 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD and is part of the Blackhawk Network group. Cardholder data is governed by the Blackhawk Network Privacy Policy.