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Contact Us

We're here to help with any questions you have

Have you visited our frequently asked questions page to see if you can find what you're looking for there?
Broadband queries

If you have a query regarding your broadband service please call 0800 4320200, lines are open every day from 7:30am to 10pm.


Alternatively, please visit Member Centre or talk to a customer service agent via Live Chat.

Plusnet Rewards queries

If you have a query regarding your Plusnet Reward please call 0800 587 2013. Lines are open Monday – Saturday 9am to 5pm.


Alternatively please complete the fields below and we will aim to get back to you within 36 working hours.